Privacy policy

REYEWEAR operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the "Services"). REYEWEAR is powered by Shopify, which enables us to deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. In the event of a conflict between our terms of service and this privacy policy, this privacy policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you confirm that you have read and understand the collection, use and disclosure of your information as described in this privacy policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified such that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details including your name, address, billing address, delivery address, phone number and email address. Financial information including credit card, debit card and financial account numbers, payment card information, transaction data, payment method and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction data including items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your previous transactions. Communications with us including information you include in your communications with us, for example when submitting a customer support request. Device data including information about your device, browser or network connection, your IP address and other unique identifiers. Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information. Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies. From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf. From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, customising and improving the Services. We use your personal information to deliver the Services to you, including to fulfil our agreement with you, process your payments, handle your orders, remember your preferences, send you account-related notifications, process transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience. Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, SMS or post, and to show you online advertisements for products or Services on other websites. Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, and detect, investigate or take action against potentially fraudulent, illegal or malicious activity. Communicating with you. We use your personal information to provide customer support and maintain our business relationship with you. Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities.

How we disclose personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy, including:

With Shopify and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping). With business and marketing partners to deliver marketing services and advertise to you. When you instruct, request or otherwise consent to us sharing certain information with third parties. With our affiliates or otherwise within our group of companies. In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, or to protect the Services, our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to deliver and improve the Services for you. Information you submit through the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than where you live. For more information on how Shopify uses your personal information and your rights, visit the Shopify Customer Privacy Policy.

Third-party websites and links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them.

Children's data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on various factors, including whether we need it to maintain your account, deliver the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right of access. You may have the right to request access to personal information we hold about you. Right to deletion. You may have the right to request that we delete personal information we hold about you. Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you. Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party. Managing communication preferences. We may send you promotional emails and you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

If you live in the United Kingdom or the European Economic Area (EEA), you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, contact us using the details below or visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred, stored and processed outside the country where you live. Where we transfer personal information outside the EEA or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date accordingly.

Contact

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

REYEWEAR
Tingietersweg 59, 2032 RH Haarlem, Netherlands
info@getreyewear.com

For the purposes of applicable data protection law, we are the data controller of your personal information.